The problem with having an in-house IT support system was that it could run very expensive. There’s nothing wrong with keeping everything in house… if you don’t mind running a higher bill. Having a single competent computer consultant will run you a lot money. Now imagine if you have to pay for four of them because your single IT consultant couldn’t handle all the tasks by themselves.
Here is just a list of tasks that your IT staff has to do. Imagine if you only hired one person. How would you get any projects done?
- Answer help desk questions
- Each ticket takes approximately 15 minutes to 30 minutes to close. Given that timeframe, a single person could only finish about a 10-15 of all tickets in a workday and will still need to completely other projects and tasks. These tickets will continuously add up if old tickets are not fixed as quickly as possible.
- Create new accounts manually
- Fix all printer problems
- Despite being in the 21st century with the latest technology, printers still prove to be an expensive piece of equipment that just seem to break down all the time.
- Install software manually
- Password reset
- According to Gartner, a leading provider of research in the IT industry, password management can cost approximately $250 per user per year.
- Equipment Warranty
- IT will deal with your equipment warranty – they’ll call your hardware customer service and could be on the phone for hours.
- Viruses/Malware Protection
- Email Migration
- Server Room Assembly
- Further Projects
Again, this is just a small list of tasks your IT staff has to do. Think anything and everything that pertains to technology that IT would have to take care of.
As an MSP ourselves, we’re a little partial to MSPs for a reason. And here’s why:
With just one person performing all the tasks above, it can be almost laborious and time consuming. Imagine trying to finish a project before a deadline while having to answer help desk questions all day long. It can get very stressful for a single person to perform all these tasks under pressure.
This is why you see a single IT staff burn out and quit after a while. Because they need to do task A and task B, yet have to take care of Task C right away because users are complaining the whole time… Well, you get the point. How does a single IT staff create an IT infrastructure that will scale to your business if they’re just being flooded with answering help desk questions all day or fixing printers? A single IT staff would be fine for a smaller business – perhaps with less than 10 users, however its impossible to justify a single IT staffer at 10 users in most businesses. However, if you wish to scale your business for growth, don’t expect that single IT guy to handle everything the same way.
And that’s when you add another staff member. And another. And another. That’s when you see the money add up with in-house staffing. It’s definitely not a cheap option.